Professional services research

We have delivered market research programmes with a broad range of professional services organisations across a range of sectors – accountancy practices, management consultants, solicitors, private medical services, auditors, business outsourcing / payroll solutions.

Clients have included Hill Dickinson, Neil Hudgell Law, ADP, Boston Consulting Group, PWC and Grant Thornton.

Our clients can rely on the professionalism of the Mustard team to provide a positive, engaging and “on brand” consultation process.

Where we have made a difference:

  • Understanding the decision making process and priorities when appointing a business partner / solicitor
  • Insight regarding brand awareness and perceptions across key markets for legal services
  • Consultation with HR Directors regarding new products and services to assist with Payroll efficiency
  • Client satisfaction surveys (including NPS / advocacy measures and benchmarks)
  • Insight into complaints resolution – satisfaction and suggested improvements
  • Exploring client interest in adopting ‘white labeled’ legal protection products within consumer and b2b financial services packages