Setting the scene
Mustard conducted research to enable The Law Society to clarify what it needed to be doing to assist members in the area of learning and development, and to add value and maintain quality standards through their continuous professional development (CPD) and training programme.
Setting the Scene
Mustard conducted research to enable The Law Society to clarify what it needed to be doing to assist members in the area of learning and development, and to add value and maintain quality standards through their continuous professional development (CPD) and training programme.
What we did
We completed qualitative and quantitative research to provide The Law Society with a more in-depth understanding of views. For the qualitative phase, we set up a pop-up online community – the first time that The Law Society had used this method to engage with its members. The online community ran for 2 weeks and covered a range of topics to explore current attitudes and behaviour, law firms’ HR policies, career journeys, training needs and opportunities for The Law Society to provide support. We also conducted a large-scale telephone survey, engaging with a representative sample of almost 2000 members to quantify what they were doing to fulfil their learning and development needs, how training was funded, skills gaps, training preferences and the appetite for formal qualifications.
The results
The research findings provided The Law Society with a clear, robust and in-depth understanding of the issues and challenges that members were facing in this area, and where efforts and resources needed to be targets to provide solicitors and law firms with the communications, support and services needed.
The response
“The project was very professionally managed from start to finish and you were a pleasure to work with. Good understanding of our business requirements. The response met the brief and the research delivered as promised.”
